Privacy Policy

Information We Collect

We collect information you provide directly to us when you interact with our website or services. This includes:

• Contact Information — name, email address, phone number, and company name when you fill out our contact form or book a call.
• Project Details — information about your business, goals, and project requirements that you share with us.
• Communication Data — emails, messages, and other correspondence you send us.
• Usage Data — pages visited, time spent, browser type, device type, and IP address collected automatically when you browse our website.

We do not collect sensitive personal data such as financial information, government IDs, or health-related data.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To communicate with you about your project, updates, and deliverables
• To send relevant information about our services (only with your consent)
• To improve our website, services, and user experience
• To analyze website traffic and understand how visitors use our site
• To comply with legal obligations and protect our rights

We will never use your data for purposes that conflict with the reason it was collected, without your explicit consent.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers — trusted third-party tools we use to operate our business (e.g., email providers, analytics tools), who are contractually bound to keep your data confidential.
• Legal Requirements — when required by law, court order, or governmental authority.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

• Essential Cookies — necessary for the website to function correctly. These cannot be disabled.
• Analytics Cookies — help us understand visitor behavior and improve our website (e.g., Google Analytics).
• Preference Cookies — remember your language and display preferences.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

Data Storage & Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our website is encrypted using SSL/TLS
• Access to personal data is restricted to authorized personnel only
• We regularly review and update our security practices

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact data from form submissions is typically retained for up to 3 years.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — request your data in a structured, machine-readable format
• Objection — object to certain types of processing, including direct marketing
• Withdrawal of Consent — withdraw consent at any time for processing based on consent

To exercise any of these rights, please contact us at info@dankeflow.com. We will respond within 30 days.

Third-Party Services

Our website may use third-party services that have their own privacy policies. We are not responsible for the practices of these services. These may include:

• Google Analytics — for website analytics and traffic analysis
• Google Fonts — for typography (fonts are loaded from Google servers)
• Email service providers — for sending transactional emails

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out:

• Email: info@dankeflow.com
• Location: Tiranë, Albania